JOINING A WEB CONFERENCE
from Chrome, Firefox or New Microsoft Edge
You can join a conference from your desktop or laptop using Chrome or Firefox, or from your iOS or Android device:
- Click on the meeting link provided in the invitation email.
- When joining a meeting for the first time, you need to allow access to your camera and microphone in the browser pop-up.
- Enter your name and click login to join the web meeting.
Joining a Web Conference on your iOS Device
- Open the App Store on your iOS device, search for “3CX WebMeeting” and tap “Install”.
- When the installation is complete, open the app and authorize the application permissions.
- Open the invitation email and tap on the relevant link to join from your iOS device.
- Confirm opening the link with the 3CX WebMeeting app and tap “Log in” to join the meeting.
Joining a Web Conference on your Android Device
- Open the Google Play Store on your Android device, search for “3CX WebMeeting” and tap “Install”.
- When the installation is complete, open the app and authorize the application permissions.
- Open the invitation email and tap on the relevant link to join from your Android device.
Important: The Android version enables you to only participate (audio and video) and not interact in a web meeting, i.e. the React, Chat, Invite, Share PDF features are not available.
Joining a Web Conference via Dial-in (If available)
3CX WebMeeting on PBX v16+ enables users to join scheduled web conferences as audio-only participants, using their desk phones or mobile devices to dial-in:
- Open the invitation email and locate the number and PIN to dial-in, below the joining info link.
- Dial the external number or internal conference number and follow the instructions to join the web conference as an audio-only participant.
Troubleshooting
Switch Camera (iOS only)
When joining a web conference from your smartphone or tablet, your device’s back camera may be activated instead of the front camera. To switch from the back to the front camera, tap your camera view and tap on the lower left camera selector.
Browser – Webcam Not Working
In the unusual event that your video is not working when joining a 3CX WebMeeting from a browser, please follow these tips to ensure your video is up and running in no time:
- If the “Could not detect your Webcam” message is displayed, your video device is not connected or not working.
- Check if you can see your preview image at the bottom right of the screen or a red camera icon beside your name in the Attendees list, as this indicates that there is an issue with your webcam.
- Check if another application is using your webcam by closing all video-related applications, and join the meeting again. This is the most common reason for your video to stop working.
- Check if your browser may be blocking your webcam:
- For Chrome check in “Settings > Advanced Settings > Content settings > Camera”.
- For Firefox check in “Options > Privacy & Security > Camera Settings…”.